Contact / FAQ

The most frequently asked questions are below.

Q. Can I return / exchange an item?
A. We do not process returns, but we do process exchanges within 15 days of receving the product if it has not been used. Exchanges are made for store credit. To make an exchange please send your item along with a note bearing your name, and your E-Mail address. Once we receive your exchange, we will send an e-mail with a coupon code for the amount of the exchanged item(s). Send to:

Positive Creations
Attn: Returns
9665 Laurel Way
Felton, CA 95018

Q. When will my order ship?
A. We have a 0-3 business day handling period. 0-5 days from November.1 – Jan.1. These time frames are included in the 15-45 day timeframe it takes for all made to order clothing

Q. Can I change my address after I place my order?
A. Yes, if it hasn’t been shipped. Email – jamesonmccloud@gmail.com

Q. Can I change the products in my order before they’re shipped?
A. No

Q. Can I Cancel my Backorder?
A. No

Q. WILL MY ORDER ARRIVE IN TIME FOR CHRISTMAS?
A. If your order was listed on backorder (check the order confirmation from paypal) on or before Cyber Monday, your order is guaranteed to be delivered on or before the 24th. It may be the 23rd, but not much sooner. If your order was in stock then it should be on it’s way to you 0-3 days after your order.

Please email all questions, comments, or concerns to Jameson- Jamesonmccloud@gmail.com and we will get back to you as soon as possible. Thanks!

 

 

7 Comments

  1. Ben Says: August 15, 2014 9:12 pm Reply

    Love. Positive Creations.

  2. nicholas Says: October 1, 2014 7:51 pm Reply

    it would be much easier if we could directly email someone for questions. Love the site, love the art but definitely need better contact.

  3. CHRIS DIVERIS Says: March 17, 2015 11:12 pm Reply

    ARE GOING TO GET ANY MORE MENS XXL JOGGERS IN I WOULD LOVEEEEEEEEEE TO GET A PAIR

  4. Tony James Says: June 21, 2015 12:35 am Reply

    Your gonna need to buy a bigger boat, your inventory rocks my friend…=]

  5. beni Says: March 3, 2016 4:43 pm Reply

    Tracking info would be AWESOME! How long does shipping usually take to Montreal?

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  • shipping

    These items are made to order